Refund Policy
Last updated: May 5, 2026
1. Free Trial
We offer a 14-day free trial so you can evaluate the software before purchase. No payment is required during the trial period. You may stop using the software at any time during the trial without being charged.
2. License Purchase
A license is a one-time, perpetual purchase that unlocks full access to the software. By completing the purchase, you agree that:
- the digital product is delivered immediately upon payment
- access begins immediately after payment
- the license is tied to your account or device as described at the time of purchase
3. Refund Eligibility
✅ Eligible for a refund
- Accidental purchase — requested within 7 days of payment
- Technical issues that prevent the software from functioning and cannot be resolved by our support team
- Duplicate or fraudulent charges
❌ Not eligible for a refund
- Change of mind after activation or use
- Failure to use the software after purchase
- Requests made outside the refund window
4. EU Consumer Rights
If you are located in the European Union, you may have statutory withdrawal rights for digital goods under the EU Consumer Rights Directive. By purchasing, you explicitly agree that:
- the software is delivered immediately upon payment
- you consent to the immediate performance of the contract
- you acknowledge that withdrawal rights may be lost once access begins, where permitted by applicable law
5. How to Request a Refund
To request a refund, contact us via the
- Your order ID
- The email address used at purchase
- The reason for your request
We aim to respond within 3–5 business days.
6. Payment Processing
All payments are securely processed by Paddle as Merchant of Record. Paddle handles payment processing, VAT/sales tax, and billing support.